Frequently Asked Questions
What is the best method for cooking Hangi?
Operating Instructions that detail how to set-up and use your Keg Cooker are provided with each one purchased. There are many ways to prepare a Hangi and our suggestion is that customers do not limit themselves to the methods described in our Operating instructions.
Rather, we recommend using our cooking methods as a starting point from which to experiment in order to perfect your own preferred way of preparing a Hangi meal.
Where are your products made?
All of our products are manufactured in Australia from components originating from here or overseas, as is the case with our Keg Cookers and Hessian Covers which include materials sourced from overseas but are manufactured here in Australia.
Our stainless steel baskets and handles and our cheesecloth products are all manufactured in Melbourne. Whilst our wood chip and sawdust products are sourced from producers operating in Victoria and along the West Coast of New Zealand.
Are all your products in stock?
Yes, all products listed on the website are in stock unless otherwise indicated. If we do temporarily run out of stock, such occurrences will be clearly visible on our product pages.
Do you manufacture custom cookers?
Yes, depending of course on your custom requirements. Please use our Contact Us form or call us to discuss your custom design ideas.
Do you offer Lay-by?
Yes, we require a 20% deposit on all Lay-by orders and require receipt of full payment within 6 months in increments of your choosing.
All orders will not be released until full payment has been received. If you change your mind within 30 days we will refund your deposit in full after 30 days your deposit will be held.
Please indicate on your Keg Cookers or Accessories order form if you want to Lay-by an order.
How much is delivery?
Delivery is calculated on a order by order basis which takes into consideration the weight, volume and destination of your order.
How will my order be packaged?
We commit to sending your order in 100% biodegradable and home compostable packaging. We have worked hard to source packaging materials that not only protect your items during transit but also do not harm the environment when disposed of and also doesn’t contribute to the ever growing problem of single use plastic waste pollution.
(On occasion Australia Post may use non compostable tapes, if for instance if you order Express Shipping, which we have no say or control over avoiding such occurrences)